Returns & Refund Policy

The Customer is requested to examine the goods immediately upon delivery for any deficiencies and/or damages. Claims (if any) must be lodged to our customer service within 7 days from the date of delivery, otherwise we shall have the discretion to refuse your claim after delivery.

All product items, including but not limited to perishable items such as coffee, are non-refundable. But don't worry, in case of irregularities, such as defective items or receiving incorrect coffee beans, you can contact us immediately for further arrangements. If you have any questions or concerns about your purchase, please also contact us.

All Course fees (including Workshops, Training, Education and Consultation Service, or similar) are non-refundable in principle. However, if the course needs to be cancelled due to inclement weather or force majeure, we will try our best to arrange an alternative course date as soon as possible. If you are unable to attend the rescheduled class, we will arrange a full refund within 30 calendar days from the date of confirmation of such cancellation.